Frequently Asked Questions
How does it work?
How does it work?
Simply upload a photo of anyone a person, pet, or couple. We remove the background, cut the pillow into their exact shape, print it, and ship it to your door in 7–14 days.
What kind of photo should I upload?
What kind of photo should I upload?
Any clear photo works! A portrait or full-body shot with good lighting gives the best results. Our designer reviews every order and will adjust your photo if needed.
How long does shipping take?
How long does shipping take?
We ship worldwide in 7–12 business days. Orders are processed within 1–2 days after you place them.
Can I get a pillow of my pet?
Can I get a pillow of my pet?
Absolutely! Pets are our most popular orders. Dogs, cats, rabbits — any pet works great as a shaped pillow.
Can I apply multiple discounts to my order?
Can I apply multiple discounts to my order?
Only one discount code can be applied per order. However free shipping promotions may apply automatically on top of your discount code.
My discount code is not working.
My discount code is not working.
Make sure the code is entered exactly as given — codes are case sensitive. If it still doesn't work contact us at support@facefluff.com and we'll sort it out immediately.
Is your website secure?
Is your website secure?
Yes. Our store runs on Shopify which uses industry-standard SSL encryption. Your payment and personal information are always safe and secure.
Are your pillows safe?
Are your pillows safe?
Yes. Our pillows are made from non toxic, child safe materials and are safe for all ages.
Will I be able to see what my custom image would look like?
Will I be able to see what my custom image would look like?
Yes our store has a live preview tool where you can upload your photo and instantly see what your custom shaped pillow will look like before ordering.
Can you customize the pillow with my specific design?
Can you customize the pillow with my specific design?
Yes! Upload any photo and we cut the pillow into the exact shape of the subject. Our designer reviews every order and makes adjustments to improve the final result.
Return policy
Return policy
Due to the custom nature of our products we do not accept returns unless the item arrives damaged or defective. Contact us within 7 days of delivery and we will make it right.
What are your pillows made of?
What are your pillows made of?
Premium soft fabric with high-quality double-sided printing and soft polyester stuffing that keeps its shape wash after wash.
How do I care for my pillow?
How do I care for my pillow?
Hand wash cold with mild detergent. Do not tumble dry lay flat to dry. Do not iron directly on the printed surface.
Do you ship overseas?
Do you ship overseas?
Yes! We ship worldwide.
Which shipping carriers do you use?
Which shipping carriers do you use?
We use a combination of carriers depending on your location including USPS, FedEx, DHL, and local postal services to ensure the fastest and most reliable delivery.
How long will it take to get my order?
How long will it take to get my order?
Orders are processed in 1–2 business days. Shipping takes 7–12 business days. Total delivery time is typically 7–14 days.
Can I send the pillow as a gift directly to someone else?
Can I send the pillow as a gift directly to someone else?
Absolutely! Just enter the recipient's address at checkout. We don't include any pricing information in the package so it arrives as a perfect surprise gift.
How do I check my order status?
How do I check my order status?
You'll receive a tracking link by email once your order ships. You can also email us at support@facefluff.com with your order number and we'll update you instantly.
What are your image requirements?
What are your image requirements?
Any clear, well-lit photo works. The subject should be clearly visible and not blurry. Our designer reviews every single order and will reach out if we need a better photo.
I didn't receive an email confirmation. Was my order placed?
I didn't receive an email confirmation. Was my order placed?
Check your spam or junk folder first. If it's not there, email us at support@facefluff.com with your name and we'll look it up for you right away.
Can I change my originally submitted image?
Can I change my originally submitted image?
Yes! Contact us as soon as possible at support@facefluff.com with your order number and the new photo. If your order hasn't gone into production yet we can swap it out for you.
Where are your pillows manufactured?
Where are your pillows manufactured?
Every single one of our pillows is a little piece of art, handcrafted with love and top-notch materials by our amazing artisan team right here in Newark, Delaware.