Frequently Asked Questions

help_center

How does it work?

Simply upload a photo of anyone a person, pet, or couple. We remove the background, cut the pillow into their exact shape, print it, and ship it to your door in 7–14 days.

help_center

What kind of photo should I upload?

Any clear photo works! A portrait or full-body shot with good lighting gives the best results. Our designer reviews every order and will adjust your photo if needed.

help_center

How long does shipping take?

We ship worldwide in 7–12 business days. Orders are processed within 1–2 days after you place them.

help_center

Can I get a pillow of my pet?

Absolutely! Pets are our most popular orders. Dogs, cats, rabbits — any pet works great as a shaped pillow.

check_box

Can I apply multiple discounts to my order?

Only one discount code can be applied per order. However free shipping promotions may apply automatically on top of your discount code.

check_box

My discount code is not working.

Make sure the code is entered exactly as given — codes are case sensitive. If it still doesn't work contact us at support@facefluff.com and we'll sort it out immediately.

check_box

Is your website secure?

Yes. Our store runs on Shopify which uses industry-standard SSL encryption. Your payment and personal information are always safe and secure.

check_box

Are your pillows safe?

Yes. Our pillows are made from non toxic, child safe materials and are safe for all ages.

check_box

Will I be able to see what my custom image would look like?

Yes our store has a live preview tool where you can upload your photo and instantly see what your custom shaped pillow will look like before ordering.

check_box

Can you customize the pillow with my specific design?

Yes! Upload any photo and we cut the pillow into the exact shape of the subject. Our designer reviews every order and makes adjustments to improve the final result.

check_box

Return policy

Due to the custom nature of our products we do not accept returns unless the item arrives damaged or defective. Contact us within 7 days of delivery and we will make it right.

check_box

What are your pillows made of?

Premium soft fabric with high-quality double-sided printing and soft polyester stuffing that keeps its shape wash after wash.

check_box

How do I care for my pillow?

Hand wash cold with mild detergent. Do not tumble dry lay flat to dry. Do not iron directly on the printed surface.

check_box

Do you ship overseas?

Yes! We ship worldwide.

check_box

Which shipping carriers do you use?

We use a combination of carriers depending on your location including USPS, FedEx, DHL, and local postal services to ensure the fastest and most reliable delivery.

check_box

How long will it take to get my order?

Orders are processed in 1–2 business days. Shipping takes 7–12 business days. Total delivery time is typically 7–14 days.

check_box

Can I send the pillow as a gift directly to someone else?

Absolutely! Just enter the recipient's address at checkout. We don't include any pricing information in the package so it arrives as a perfect surprise gift.

check_box

How do I check my order status?

You'll receive a tracking link by email once your order ships. You can also email us at support@facefluff.com with your order number and we'll update you instantly.

check_box

What are your image requirements?

Any clear, well-lit photo works. The subject should be clearly visible and not blurry. Our designer reviews every single order and will reach out if we need a better photo.

check_box

I didn't receive an email confirmation. Was my order placed?

Check your spam or junk folder first. If it's not there, email us at support@facefluff.com with your name and we'll look it up for you right away.

check_box

Can I change my originally submitted image?

Yes! Contact us as soon as possible at support@facefluff.com with your order number and the new photo. If your order hasn't gone into production yet we can swap it out for you.

check_box

Where are your pillows manufactured?

Every single one of our pillows is a little piece of art, handcrafted with love and top-notch materials by our amazing artisan team right here in Newark, Delaware.

Contact Us